Frequently Asked Questions
What are the products offered intended for?
Our research products are intended exclusively for scientific, analytical, and technical research purposes.
They are not intended for human or animal use, consumption, or for diagnostic, therapeutic, or clinical purposes.
Are the products shipped from Germany?
Yes. Products in stock are shipped from Germany.
This enables short shipping routes and fast order processing.
How long does shipping take?
Orders are usually processed within 1 to 2 business days.
The subsequent delivery time within Germany depends on the chosen shipping service provider and usually takes a few business days.
Is the packaging neutral?
Yes. Orders are shipped in neutral outer packaging.
No detailed product information is visible from the outside.
How can I pay for my order?
The available payment methods are displayed during the ordering process.
How should unopened products be stored?
Storage depends on the specific product and the product-specific manufacturer or batch information.
Specific storage instructions can be found on the respective product page. Products should always be protected from heat, light, moisture, and contamination.
Can I order multiple products together?
Yes. Available products can be added to the shopping cart together and purchased in one order.
For larger order quantities or commercial inquiries, you can contact us directly.
Do you also offer larger quantities or B2B conditions?
Yes. Individual inquiries are possible for laboratories, research institutions, resellers, and commercial customers.
Contact:
Where can I find the lab report for my product?
You can find the lab reports:
- on the "Test Reports" page
- directly with the respective product
- using the batch number indicated on the product
Are the products tested in a laboratory?
The offered batches are analytically examined by an independent testing laboratory.
Depending on the product and the testing order, the laboratory reports may include, among other things, the following information:
- HPLC purity analysis
- Identity verification
- Heavy metal analysis
- Batch number
- Test date
- Analytical method used
The respective results can be found on the "Test Reports" page and directly with the corresponding product.
What does HPLC mean?
HPLC stands for High-Performance Liquid Chromatography. This analytical method separates and evaluates the components of a sample.
The stated purity value refers exclusively to the batch mentioned in the respective laboratory report.
What does batch-related testing mean?
Each product batch receives a unique batch number. This allows the test report to be precisely assigned to the tested product inventory.
With a new batch, the analytical values may change. Therefore, test reports are not generally transferred to later batches.
Can I have vial boxes custom-made?
Yes. Our vial boxes can be customized, depending on the model, concerning color, partitioning, and branding, among other things.
For custom productions or larger quantities, you can contact us via email.
How can I reach customer service?
You can reach us at:
Questions about orders should preferably be asked with the order number.